Enhancements to Care

Starting in the Fall of 2017, University Health Services will implement a variety of improvements to our programs and services to enhance health care access to Notre Dame students. We are confident the following enhancements will help us to achieve our mission of delivering excellent, patient-centered, confidential health care that meets the needs of all students in the Holy Cross tradition.

Increased Access to Providers

Providers (doctors and nurse practitioners) will now be available to students during all hours of operation. New, extended hours of operation for the 2017-2018 academic year can be found here.

Increased Access to On-campus Walgreens Pharmacy

The Walgreens pharmacy located inside Saint Liam Hall will remain open later on Monday, Tuesday, and Wednesday and add hours on Saturday so students can make full use of having increased access to a prescriber-level provider after hours.

Implementation of Urgent Care Model

We have replaced the former walk-in service model with an Urgent Care framework to more efficiently care for patients with time-sensitive needs who present without an appointment. Along with the new model, we have eliminated the $5 walk-in fee.

Students are still encouraged to schedule an appointment in advance with a provider when possible. Without an appointment, students with needs that are not time-sensitive will be seen after those with more pressing needs.

Availability of UHS After-Hours Phone Line

Student utilization of the Inpatient Observation Unit, better known as the overnight infirmary, was extremely limited, which while suitable for some important student needs, has proven insufficient for those seeking access to a medical provider after hours. With this in mind, we have closed our after-hours infirmary and implemented an after-hours phone line to improve students’ access to advice when our office is closed.

When students call the after-hours line, they can speak with a nurse who will help them to assess the situation and offer advice about what to do next. Often, with advice, the problem can be handled at home during the overnight hours and the patient can wait until the next morning to be seen by one of our providers. If the problem cannot wait, the after-hours nurse can arrange for student transport to an Urgent Care Center or hospital via a local taxi service at no charge. If a student is too ill for a taxi, the after-hours nurse can help to facilitate ambulance transport.

For after-hours care, please call UHS at 574-631-7497 to be connected to a nurse.

Appointment of Permanent Psychiatry Services Provider

We have hired a permanent psychiatry services provider for 8 hours each week to meet the needs of students who require psychotropic medications but are not in therapy at the University Counseling Center. Psychiatry services may be accessed through an internal referral from a UHS Provider only.

Learn more about the counseling and psychiatry services of the University Counseling Center here.

Implementation of Clinical Case Management Program

UHS has implemented a new Clinical Case Management program to assist students with both chronic conditions (like diabetes, cystic fibrosis, and asthma) and shorter-term but complicated conditions (like mono, concussions, and surgery) to navigate necessary health care.

Our Clinical Case Manager will work with both campus partners and patients’ health care providers to facilitate comprehensive health care and help students achieve independence so they can continue to meet their academic goals.

For more information about these new initiatives, please contact UHS Director Sharon McMullen at s.mcm@nd.edu.